Blackboard Ultra Participant FAQs

· How do I get setup once I load the session?

    • You must give the browser permission to use audio and video to participate in a session. This is necessary so that you are seen and heard.
    • We recommend Google Chrome for best experience
  1. Open the Collaborate panel and select My Settings.
  2. Select Set Up your Camera and Microphone.
  3. Choose the microphone you want to use. Collaborate tells you that you sound great when it is receiving your audio. Select Yes, it's working to proceed.
  4. Choose the camera you want to use. Collaborate tells you that you look great when it is receiving your video. Select Yes, it's working to proceed.
  • **By default, you are hidden and muted after you complete the setup. Select the microphone and camera icons to begin full meeting participation.**
  • · I can’t share a file with my instructor.

    o Confirm that the presenter has given you privileges to the room. As a presenter or moderator use Share Content to share a blank whiteboard, an application, or a file. If you are showing a PowerPoint presentation, select Share Files for the best experience for everyone.

    o Ensure that you are using Google Chrome.

    · I’m having trouble seeing what is on the screen. Can I make it bigger?

    o Yes. You can zoom in on a whiteboard or file that is being shared. You can also enlarge captions if you are viewing them. Double-click on the item to make it bigger

    · I can’t hear anything. Can I change the volume?

    o Adjust your microphone and speaker volume in My Settings. Point to your avatar image to open My Settings. Click Audio and Video Settings.

    · I can't find my audio button. How do I turn my audio on?

    o The moderator may have turned off your audio in their session. Moderators can turn off audio, video, chat, and edit tools in their sessions.